FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Products
Below are some common questions about our watches.
Quelles sont les méthodes d'expédition disponibles ?
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat.
Car, comme nous l'avons dit, il faut faire attention à ne pas trop en faire, sinon cela aura des conséquences désagréables. Le travail pénible n'est pas bon pour la santé.
Combien de temps faudra-t-il pour que je reçoive mon colis ?
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Faites-vous des livraisons à l'international ?
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Quels sont les modes de paiement acceptés ?
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Shipping & Returns
Below are some common questions about shipping, returns, and exchanges.
Do you ship internationally?
Yes, we ship worldwide, and shipping is free on every order, with all duties and taxes already included — no surprise fees on delivery.
How long will it take to get my package?
Each watch is handcrafted, assembled, and quality-checked over 2 to 4 days, then shipped with delivery typically taking 4 to 6 days, depending on your location.
What is your return policy?
We offer a 30-day, hassle-free return policy on all non-engraved items. Because engraved pieces are made specifically for you, they're final sale unless there's a manufacturing defect.
My watch arrived with a problem — what do I do?
Contact us at paterfilus@gmail.com with your order number and photos of the issue, and we'll make it right — including engraved pieces if the issue is a manufacturing defect.
Orders
Below are some common questions about orders.
Will I receive an order confirmation?
Yes, you'll receive an instant order confirmation by email, followed by a shipping confirmation with tracking once your watch is on its way.
How can I track my order?
Once your order ships, you'll receive a tracking link by email so you can follow its journey to your door.
